After- Hours Access Survey Questions	Y/N
1) Is the practitioner’s answering system for after-hours urgent care/emergent physician coverage available 24 hours, 7 days a week?
2) Does the answering service or voice mail state the length of when a return call can be expected from the provider?
3) Are after-hours emergency instructions provided via answering machine and/ or direct communication via answering service?
4) Does the answering service or voice message specify a time in which the member should expect a return call?